Telecommunications

Controlling Costs...

In today's world, telecommunications charges (fixed line, mobile voice/data, and bandwidth) are a significant business cost.

You would be surprised by the number of times we have come across instances where service providers (carriers) bill month-after-month, year-after-year for:

• Telecommunications services that no longer meet clients needs and/or are surplus to requirement...
• Voice/Data Plans (fixed line and/or mobile) that do not maximise value for money based on the usage profile of the client...
• Connectivity (bandwidth) at prices that were extremely competitive - 5 years ago...

Optimising telecommunications services, tariffs and suppliers can yield significant saving for many business.

We know where to find those savings and how to extract maximum value from telecommunications service providers without compromising quality.

24x7 Customer Contact...

Over the past 30 years we have developed considerable experience in designing, procuring and managing delivery of distributed, scalable, integrated contact centre solutions that enable clients to communicate effectively with customers and process incoming enquiries efficiently across multiple contact streams (voice, e-mail, web, video, on-line chat, social media).

Until quite recently, integrated contact centres were the exclusive preserve of enterprises with deep pockets; however, virtual contact centre technologies now put integrated contact centre capabilities within reach of all, at a cost-per-seat that is affordable for any size business.

We have helped clients design, select and deploy client owned, outsourced and virtual contact centre solutions that meet current business requirements and can be scaled quickly as business grows.

Network Infrastructure...

You can simplify, streamline and speed-up the process of purchasing new or replacing existing voice and data network infrastructure (external links, routers, data-switches and/or telephone systems).

By engaging our firm to advise, recommend, procure and manage deployment of your company's voice and data network infrastructure you will be sure that the solution meets both your current business needs and provides a clear upgrade/expansion path for the future.

We can help you cut through manufacturers' spin, identify the solution(s) that best meet your business needs and get the information required to make informed decisions.